How the gold exchange service works at Atelier VM: 1. Personal data registration: Customers provide their information under applicable privacy regulations. 2. Jewellery cataloguing: Each piece of jewellery submitted for exchange is catalogued. 3. Issue of a delivery document: A receipt confirming the gold’s deposit is issued to the customer. 4. Gold storage: The gold will be kept for ten days, as required by law. 5. Gold valuation: Atelier VM’s experts assess the gold’s value. 6. Notification of estimated value: Customers receive the valuation via email. 7. Offer acceptance or rejection: Customers can accept or reject the offer by replying to the email. If accepted, the customer receives a voucher redeemable at Atelier VM’s Milan flagship stores, which is valid for a year. Any non-gold elements or stones, will be returned. If declined, the gold is returned to the customer.