The Atelier VM collection is available online and in all Atelier VM stores in Italy and abroad.

Check out the list of our stores.

Atelier VM jewellery cannot be personalised except for some models, which can be engraved.

For information and requests, please write to shop@ateliervm.com.

No, this is not possible for both technical and style reasons.

Yes, it depends on the model and may affect the sale price. For more information and online purchase please contact customer service by writing to shop@ateliervm.com.

Yes, they can be replaced, subject to a fee. Please make a request in store or write to shop@ateliervm.com.

Yes, they can also get wet in seawater as long as they are rinsed in fresh water afterwards.

Yes, your Fedina ring can be replaced in any of our stores at a cost of €20. In the case of online purchase please make a request by writing to shop@ateliervm.com.

Necklaces should always be stored flat to prevent them from getting tangled. Should this happen, you can try to gently untangle it using a needle or contact an Atelier VM store.

Yes, all Atelier VM earrings are also sold singly. If you want to buy a pair, you must enter “pair” in your basket.

No, charms from the Atelier VM collection are not designed to be added to jewellery from the L’Essenziale collection.

You can give the choice of a jewel by purchasing an Atelier VM Gift Card with a personalised sum.

To purchase, please visit the product page at this link.

Refunds can be requested for Gift Cards purchased online within 14 days from delivery to the customer.

Refunds are processed within 10 business days of receipt of the returned goods.

The payment will be refunded by the same method used to make the purchase.

The refund will be issued in the same currency as the original purchase.

Please promptly contact shop@ateliervm.com when you receive your delivery. Atelier VM reserves the right to request photographic evidence before authorising returns for non-compliant merchandise and to pay for the cost of returning the goods to its warehouses.

Items purchased online cannot currently be exchanged.

You can return the jewellery and proceed with a new order.

Customs clearance charges will be advanced by Atelier VM and detracted from the total refunded.

Yes, you can return items purchased from non-European countries. Again in this case, the cost of returning the item is the customer’s responsibility, as are the customs clearance charges incurred for re-importing.

Yes, the cost of returning an item is the customer’s responsibility.

Items can be returned within 14 days from receipt of same.

This right to return does not extend to welded items from the L'Essenziale collection, jewellery from the Impronta collection or any personalised item in general.

The item returned must never have been worn, be undamaged and in its original packaging, considered an integral part of the product itself.

For further information please see the Terms and Conditions page.

Purchases made online cannot currently be collected in-store.

Once the item has been shipped, Atelier VM sends a notification email with a tracking number to check order delivery progress.

All items shipped with DHL are insured against theft and damage during transit to their destination. Once delivered to their destination, they will no longer be covered by such insurance.

Yes, for countries outside the European Union, the DAP (Delivered at Place) condition applies. This means that the cost of the product does not include taxes or import charges. Upon delivery, the recipient will have to pay any taxes, import charges or sales tax, depending on the country of destination. It is not possible to calculate this amount in advance.

We deliver all over the world with the exception of Russia.

Delivery times for all items in stock are given in the table below.

Out-of-stock items are put into production immediately and delivered as per the times given at checkout.

Yes, shipping costs vary and are applied to all orders under €250. Over this amount, shipping is free for orders to any destination in Italy or abroad.

The L'Essenziale collection is available both online and in-store and it can be welded in any Atelier VM sales point in Italy or abroad.

Check out the list of our stores.

No appointment is necessary for welding a L'Essenziale bracelet. You do however need to make an appointment for welding necklaces and anklets at the store of your choice.

Check out the list of our stores.

Yes, jewellery from the L'Essenziale collection can be welded onto children over the age of 5. You can use the L'Essenziale Bambino bracelet gift card up to 12 years of age.

No, the L'Essenziale Bambino bracelet is intended only for children up to the age of 12.

The L'Essenziale charm collection is available both in Atelier VM stores and from ateliervm.com.

Charms purchased online are shipped to the recipient's home, who must then bring them into the store of their choice for welding to their L'Essenziale jewellery.

Yes, you can always add a L'Essenziale charm to your welded bracelet or welded necklace.

No, only charms from the L'Essenziale collection can be added to L'Essenziale jewellery.

The charms can be added to necklaces and all bracelets with the exception of the Audace rigid bracelet and the Wow bracelet.

Charms cannot be added inside the welded anklet.

No, jewellery from the L’Essenziale collection is not detected by metal detectors.

It is not normally necessary to take off L’Essenziale jewellery for a medical examination. Diagnostic tests such as CT or MRI scans may require jewellery to be removed. In this case, you can either remove it yourself or get your nearest store to do it.

To remove it yourself, cut your L’Essenziale jewellery at the welded point using a pair of scissors or wire cutter. Alternatively, go to your nearest Atelier VM store.

To reweld it, simply go to any Atelier VM store (no appointment required for bracelets; by appointment only for necklaces and anklets).

This will incur no extra charge.

Any fluff that gets twisted around the L’Essenziale jewellery can be easily removed with tweezers.

No, bracelets are welded with a standard margin to guarantee optimum fit and preserve durability.

A selection of set measurements is however available for necklaces and anklets.

You can give a model from the L'Essenziale collection as a gift by purchasing the relative L'Essenziale Gift Card.

To purchase, visit the dedicated page.

As they are sales vouchers, invoices for Gift Cards can only be requested in store when they are redeemed.

Atelier VM does not provide a tax document for deliveries within the European Union to either private individuals or businesses. If you wish to receive a receipt or invoice for your order, you must expressly request this by sending an email to shop@ateliervm.com.

You can split your payment into 3 interest-free instalments by selecting Paypal, Klarna, or Scalapay.

We accept Paypal, Visa, American Express, Mastercard, Maestro, Diners, Google Pay, Apple Pay, Alipay, Microsoft Pay, Masterpass by Mastercard, and Visa Checkout.

All our items are delivered in Atelier VM packaging at no extra cost.

Once payment is received, you will be sent a confirmation email for the order detailing your purchase.

Orders for jewellery from the Atelier VM collection and paper Gift Cards are sent out in 2 working days.

Digital Gift Cards are sent out by email in a few minutes.

Yes, you can cancel your order before it is shipped. To do so you must write to shop@ateliervm.com.

You do not need to register on the site to place an order. You can proceed as a guest.

You can consult the Guide to Sizes section on all the product pages on the ateliervm.com site.

No, Gift Cards cannot be converted into cash.

You can request it by writing to shop@ateliervm.com. Atelier VM is not responsible for the unauthorised use of unique codes by third parties.

Atelier VM Gift Cards can be redeemed in all Atelier VM stores and at ateliervm.com in separate transactions, as long as they are redeemed completely within 12 months from the date of issue.

All Gift Cards can be redeemed in one go for the item they refer to, or for a different item of the same value or higher.

All Gift Cards are valid for 12 months from their date of issue.

Gift Cards purchased from ateliervm.com and in flagship stores can be redeemed in all Atelier VM stores in Italy and abroad.

Gift Cards issued by corners in affiliated department stores can only be redeemed in the same corner.

The available Gift Cards are for the L'Essenziale, Impronta and Atelier VM collections.

All our Gift Cards can be purchased either in Atelier VM stores or from ateliervm.com.

L'Essenziale Gift Cards are available in both paper and digital versions, whereas Impronta and Atelier VM Gift Cards are currently only available in a digital version.

Digital card: you will receive a document via e-mail that contains a description, image of the jewellery, certificate of authenticity, unique code and a personal message if entered in the dedicated form during checkout.

Paper card: you will receive a shopper containing an envelope with the certificate of authenticity, unique code and a personal message if entered in the dedicated form during checkout.

To pick up L'Essenziale and Atelier VM jewellery and for fingerprint casting for Impronta jewellery, you need to go into the store of your choice and show your unique Gift Card code to the staff. Without this code we won’t be able to proceed.

The Impronta collection is available both online and in-store and it can be welded in any Atelier VM sales point in Italy or abroad.

Check out the list of our stores.

The jewellery in the Impronta collection can be personalised and purchased in Atelier VM stores and from ateliervm.com.

To purchase this jewellery you must go to the store of your choice for fingerprint casting. The jewellery will then be made and sent.

The fingerprints are cast in store in warm wax. This is a painless procedure that takes just a few minutes.

It is currently not possible for you to make your own fingerprint cast.

This jewellery takes about 2 weeks to make.

Yes, when you go into the store for fingerprint casting you can request home delivery of your Impronta jewellery.

You can give a model from the Impronta collection as a gift by purchasing the relative Impronta Gift Card.

To purchase, visit the dedicated page.