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SHIPPING AND DELIVERIES

Atelier VM works with DHL for the shipping and delivery of orders.

  • Remote areas require ca. 1 extra working day.
  • ** Import taxes and charges excluded.

NB: We do not ship to Russia.

SHIPPING TIMES

Estimated delivery times in Italy and Europe are between 1 and 4 working days (Monday-Friday) from the date of receipt of payment.

Deliveries to remote areas require ca. 1 extra working day. Consult the remote areas list: Remote Area List 2020

If DHL is unable to deliver the package due to the absence of the recipient or an incorrect address, the customer will be contacted by DHL to reschedule a second delivery attempt. If the second attempt fails, the package will be sent back to Atelier VM. The returned goods will be considered as returned and the cost of the return shipment will be charged to the customer.

DELIVERY OPTIONS

Within the European Union, delivery takes place on DDP (Delivery Duty Paid) condition. This means that all taxes and charges are covered with the shipping cost.

For countries outside the European Union the DAP (Delivery at place) condition applies. This means that the cost of the product is excluded from import taxes and charges. At the time of delivery the recipient will have to pay any taxes, import charges and sales taxes, depending on the country of destination. We are not able to quantify this amount in advance. You can contact DHL Local for further information using the tracking number.

TRACKING A DELIVERY

Once the package has been sent, you will receive an email alert from Atelier VM with the tracking number, through which you can track the shipment.

For any problems regarding the tracking you can email shop@ateliervm.com.

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